 Server : Apache/2 System : Linux server-15-235-50-60 5.15.0-164-generic #174-Ubuntu SMP Fri Nov 14 20:25:16 UTC 2025 x86_64 User : gositeme ( 1004) PHP Version : 8.2.29 Disable Function : exec,system,passthru,shell_exec,proc_close,proc_open,dl,popen,show_source,posix_kill,posix_mkfifo,posix_getpwuid,posix_setpgid,posix_setsid,posix_setuid,posix_setgid,posix_seteuid,posix_setegid,posix_uname Directory : /home/gositeme/domains/gositeme.com/public_html/whmcs/templates/phox/ |
{if $invalidTicketId}
{include file="$template/includes/alert.tpl" type="danger" title=$LANG.thereisaproblem msg=$LANG.supportticketinvalid textcenter=true}
{else}
{if $closedticket}
{include file="$template/includes/alert.tpl" type="warning" msg=$LANG.supportticketclosedmsg textcenter=true}
{/if}
{if $errormessage}
{include file="$template/includes/alert.tpl" type="error" errorshtml=$errormessage}
{/if}
{/if}
{if !$invalidTicketId}
<div class="wdes-view-ticket panel panel-info panel-collapsable{if !$postingReply} panel-collapsed{/if} hidden-print">
<div class="panel-heading" id="ticketReply">
<div class="collapse-icon pull-right">
<i class="fad fa-{if !$postingreply}plus{else}minus{/if}"></i>
</div>
<h3 class="panel-title">
<i class="fad fa-pencil-alt"></i> {$LANG.supportticketsreply}
</h3>
</div>
<div class="panel-body{if !$postingReply} panel-body-collapsed{/if}">
<form method="post" action="{$smarty.server.PHP_SELF}?tid={$tid}&c={$c}&postreply=true" enctype="multipart/form-data" role="form" id="frmReply">
<div class="row">
<div class="form-group col-sm-4">
<label for="inputName">{$LANG.supportticketsclientname}</label>
<input class="form-control" type="text" name="replyname" id="inputName" value="{$replyname}" {if $loggedin} disabled="disabled" {/if}>
</div>
<div class="form-group col-sm-5">
<label for="inputEmail">{$LANG.supportticketsclientemail}</label>
<input class="form-control" type="text" name="replyemail" id="inputEmail" value="{$replyemail}" {if $loggedin} disabled="disabled" {/if}>
</div>
</div>
<div class="form-group">
<label for="inputMessage">{$LANG.contactmessage}</label>
<textarea name="replymessage" id="inputMessage" rows="12" class="form-control markdown-editor" data-auto-save-name="ctr{$tid}">{$replymessage}</textarea>
</div>
<div class="row form-group">
<div class="col-sm-12">
<label for="inputAttachments">{$LANG.supportticketsticketattachments}</label>
</div>
<div class="col-sm-9">
<input type="file" name="attachments[]" id="inputAttachments" class="form-control" />
<div id="fileUploadsContainer"></div>
</div>
<div class="col-sm-3">
<button type="button" class="btn btn-default btn-block" onclick="extraTicketAttachment()">
<i class="fad fa-plus"></i> {$LANG.addmore}
</button>
</div>
<div class="col-xs-12 ticket-attachments-message text-muted">
{$LANG.supportticketsallowedextensions}: {$allowedfiletypes} ({lang key="maxFileSize" fileSize="$uploadMaxFileSize"})
</div>
</div>
<div class="form-group text-center">
<input class="btn btn-primary" type="submit" name="save" value="{$LANG.supportticketsticketsubmit}" />
<input class="btn btn-default" type="reset" value="{$LANG.cancel}" onclick="jQuery('#ticketReply').click()" />
</div>
</form>
</div>
</div>
<div class="panel panel-info visible-print-block">
<div class="panel-heading">
<h3 class="panel-title">
{$LANG.ticketinfo}
</h3>
</div>
<div class="panel-body container-fluid">
<div class="row">
<div class="col-md-2 col-xs-6">
<b>{$LANG.supportticketsticketid}</b><br />{$tid}
</div>
<div class="col-md-4 col-xs-6">
<b>{$LANG.supportticketsticketsubject}</b><br />{$subject}
</div>
<div class="col-md-2 col-xs-6">
<b>{$LANG.supportticketspriority}</b><br />{$urgency}
</div>
<div class="col-md-4 col-xs-6">
<b>{$LANG.supportticketsdepartment}</b><br />{$department}
</div>
</div>
</div>
</div>
{foreach $descreplies as $reply}
<div class="ticket-reply markdown-content{if $reply.admin} staff{/if}">
<div class="date">
{$reply.date}
</div>
<div class="user">
<i class="fad fa-user"></i>
<span class="name">
{$reply.requestor.name}
<span class="label requestor-type-{$reply.requestor.type_normalised}">
{if $reply.requestor.type_normalised eq 'operator'}
{lang key='support.requestor.operator'}
{elseif $reply.requestor.type_normalised eq 'owner'}
{lang key='support.requestor.owner'}
{elseif $reply.requestor.type_normalised eq 'authorizeduser'}
{lang key='support.requestor.authorizeduser'}
{elseif $reply.requestor.type_normalised eq 'registereduser'}
{lang key='support.requestor.registereduser'}
{elseif $reply.requestor.type_normalised eq 'subaccount'}
{lang key='support.requestor.subaccount'}
{elseif $reply.requestor.type_normalised eq 'guest'}
{lang key='support.requestor.guest'}
{/if}
</span>
</span>
<span class="type">
{if $reply.admin}
{$LANG.supportticketsstaff}
{else}
{$reply.requestor.email}
{/if}
</span>
</div>
<div class="message">
{$reply.message}
{if $reply.ipaddress}
<hr>
{lang key='support.ipAddress'}: {$reply.ipaddress}
{/if}
{if $reply.id && $reply.admin && $ratingenabled}
<div class="clearfix">
{if $reply.rating}
<div class="rating-done">
{for $rating=1 to 5}
<span class="star{if (5 - $reply.rating) < $rating} active{/if}"></span>
{/for}
<div class="rated">{$LANG.ticketreatinggiven}</div>
</div>
{else}
<div class="rating" ticketid="{$tid}" ticketkey="{$c}" ticketreplyid="{$reply.id}">
<span class="star" rate="5"></span>
<span class="star" rate="4"></span>
<span class="star" rate="3"></span>
<span class="star" rate="2"></span>
<span class="star" rate="1"></span>
</div>
{/if}
</div>
{/if}
</div>
{if $reply.attachments}
<div class="attachments">
<strong>{$LANG.supportticketsticketattachments} ({$reply.attachments|count})</strong>
{if $reply.attachments_removed}({lang key='support.attachmentsRemoved'}){/if}
<ul>
{foreach $reply.attachments as $num => $attachment}
{if $reply.attachments_removed}
<li>
<i class="far fa-file-minus"></i>
{$attachment}
</li>
{else}
<li>
<i class="far fa-file"></i>
<a href="dl.php?type={if $reply.id}ar&id={$reply.id}{else}a&id={$id}{/if}&i={$num}">
{$attachment}
</a>
</li>
{/if}
{/foreach}
</ul>
</div>
{/if}
</div>
{/foreach}
{/if}