Training Alfred with Custom Knowledge

Training Alfred with Custom Knowledge

Alfred AI becomes more powerful when you feed it information specific to your business. By uploading custom knowledge, Alfred can answer questions about your products, policies, and services with the same accuracy as a trained support agent. This guide explains how to build and manage Alfred's knowledge base.

What Is Custom Knowledge?

Custom knowledge consists of documents, FAQs, product descriptions, or any text-based content that Alfred uses as a reference when responding to queries. Alfred retrieves relevant passages from your knowledge base using retrieval-augmented generation (RAG), ensuring answers are grounded in your actual content.

Uploading Knowledge Documents

1. Go to Alfred → Knowledge Base in your dashboard.
2. Click Upload Documents.
3. Supported formats: PDF, DOCX, TXT, HTML, Markdown, and CSV.
4. Add tags and categories to organize your documents for easier retrieval.
5. Click Process. Alfred indexes the content and creates vector embeddings automatically.

Structuring Content for Best Results

• Use clear headings: Alfred parses headings to understand document structure.
• Keep paragraphs focused: One topic per paragraph improves retrieval accuracy.
• Include Q&A pairs: If you have existing FAQ content, upload it—Alfred excels at matching questions to prepared answers.
• Avoid scanned images: Content must be machine-readable text, not images of text.

Testing Alfred's Knowledge

After uploading, test Alfred with questions your customers commonly ask:

1. Open the Alfred chat and type a question (e.g., "What is your return policy?").
2. Review the response and the Source citation that appears below it.
3. If the answer is incorrect or incomplete, refine the source document and re-upload.

Managing & Updating Knowledge

• Navigate to Alfred → Knowledge Base → Documents to view all uploaded content.
• Click any document to edit, replace, or delete it.
• When you update a document, Alfred re-indexes it automatically within minutes.
• Use version history to roll back to a previous version if needed.

Knowledge Base Limits

Each plan has a knowledge base storage quota. Starter plans include 50 MB; Business plans include 500 MB; Enterprise plans offer unlimited storage. Check your usage under Account → Usage → Knowledge Storage.