Terms of Use

Last updated: July 15, 2025

1. Company Information

GoSiteMe
1 (833) GOSITEME
Email: support@gositeme.com

2. Jurisdiction and Language

These terms of use are governed by the laws of the Province of Quebec and Canada. In the event of a dispute, Quebec courts will have exclusive jurisdiction.

Language: These terms are written in English. A French version is available upon request.

3. Services Offered

GoSiteMe offers the following services:

4. Consumer Rights (Consumer Protection Act)

In accordance with Quebec’s Consumer Protection Act:

5. Privacy Protection

In accordance with Law 25 (formerly Bill 64) and the Act respecting the protection of personal information in the private sector:

6. Hosting Conditions

6.1 Service Availability

We guarantee 99.9% availability of our hosting services. In case of non-compliance, service credits may be granted.

6.2 Backup and Security

We perform daily automatic backups. However, we recommend clients maintain their own backups.

6.3 Acceptable Use

It is prohibited to use our services for:

7. Domain Names

Domain registration and renewal are subject to the respective registry policies. We do not guarantee domain name availability.

8. Web Design

Web design projects include:

9. Payments and Billing

Taxes: All prices are in Canadian dollars and subject to GST (5%) and QST (9.975%).

Payment methods: Credit cards, bank transfer, PayPal

Billing: Monthly, annual, or as agreed

10. Refund Policy

Full refund within 30 days of purchase, subject to the following conditions:

11. Limitation of Liability

Our liability is limited to the amount paid for the service in the 12 months preceding the incident. We are not responsible for indirect or consequential damages.

12. Force Majeure

We are not responsible for service interruptions caused by events beyond our control (power outages, natural disasters, etc.).

13. Terms Modifications

We reserve the right to modify these terms with 30 days notice. Modifications will be published on our website.

14. Contact and Support

Technical support: 24/7 by chat, phone, or email

French support: Available

Office de la protection du consommateur: 1-888-672-2556

15. Final Provisions

If any provision of these terms is found to be invalid, the other provisions remain in force. These terms constitute the complete agreement between the parties.

For any questions regarding these terms, contact us:
Phone: 1 (833) GOSITEME
Email: support@gositeme.com

16. Artificial Intelligence Services

Our AI services are provided “as is.” We do not guarantee the accuracy, reliability, or relevance of AI-generated content. The user is responsible for verifying and validating any AI-generated content before use. Data used for training our AI models is processed in accordance with our privacy policy.

17. Third-Party Services

We use third-party services (payment processors, security services) to provide our services. These third parties are subject to their own terms of use and privacy policies. We carefully select our partners to ensure the protection of your data.

18. Emergency Procedures

In case of emergency or major outage, we commit to communicating with our clients as soon as possible and providing regular updates until the problem is resolved. Our technical team is available 24/7 to handle emergency situations.

19. Intellectual Property

Client content: You retain all rights to the content you provide. We only use your content to provide our services.
GoSiteMe property: Our tools, software, themes, and templates remain our intellectual property.
Third-party licenses: Some software used is under third-party license and subject to their respective terms.

20. Security and Compliance

We maintain appropriate security measures to protect your data, including SSL encryption, secure backups, and continuous monitoring. We comply with industry security standards and Quebec regulatory requirements.

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