Privacy Policy
Last Updated: July 15, 2025
Welcome to GoSiteMe (https://gositeme.com) (the “Site”). We are a web hosting company committed to protecting your privacy and ensuring the security of your data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services.
By using our Site or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
1. Information We Collect
We collect the following types of information:
1.1 Personally Identifiable Information (PII)
This includes information that identifies you, such as:
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Contact Information: Name, email address, phone number, and billing address.
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Account Information: Username, password, and payment details (e.g., credit card information).
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Domain Registration Information: Domain name, registrant details, and administrative contact information.
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Technical Information: IP address, browser type, device information, and server logs.
1.2 Non-Personally Identifiable Information
This includes anonymous or aggregated data, such as:
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Usage Data: Pages visited, time spent on the Site, and referring website.
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Cookies and Tracking Technologies: See Section 6 for details.
1.3 Customer Website Data
As a web hosting provider, we also process data stored on your hosting account, including:
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Website files, databases, and email content.
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Server logs and analytics data.
2. How We Use Your Information
We use your information for the following purposes:
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To provide, maintain, and improve our hosting services.
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To process domain registrations and renewals.
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To monitor server performance and ensure security.
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To communicate with you about your account, updates, and promotions.
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To comply with legal obligations and enforce our Terms of Service.
3. How We Store and Secure Information We Collect
While no system on the Internet is 100% secure, we take reasonable measures to ensure the security of your information. Our platform is designed to provide a high level of data protection. Below are the steps we take to safeguard your data:
3.1 Data Storage
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Server Location: Your data is stored on secure servers located in Quebec, Canada. By using our services, you consent to the storage and processing of your data in Canada.
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Cloud Hosting: We use leading cloud hosting service providers to ensure reliable and secure data storage.
3.2 Data Encryption
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All data transmitted to and from our servers is encrypted using SSL/TLS protocols.
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Data at rest is protected using industry-standard AES-256 encryption.
3.3 Account Security
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All user accounts are password-protected. You are responsible for keeping your password confidential and not sharing it with others.
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We recommend using strong, unique passwords and enabling two-factor authentication (2FA) where available.
3.4 Access Control
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Access to your information is restricted to authorized personnel who need it to provide services or conduct necessary business operations.
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Our staff undergo regular training on data protection and security best practices.
3.5 Regular Reviews
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Our data collection, storage, and processing practices are reviewed regularly to ensure they meet the latest business needs and regulatory requirements.
3.6 Data Retention
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We retain your information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve disputes.
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Backup data is retained for 30 days unless otherwise specified.
3.7 User Control Over Data
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You can review and update your account information by logging into your account and visiting the profile settings page.
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If you wish to delete your user data, please contact us at support@gositeme.com.
4. Data Sharing and Disclosure
We may share your information with:
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Third-Party Vendors: Payment processors, domain registrars, and data centers located in Quebec, Canada.
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Authorized Personnel: Our employees and contractors who need access to provide support or maintain services.
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Legal Authorities: When required by law or to protect our rights and property.
We do not sell your Personally Identifiable Information to third parties.
5. Your Rights Under Quebec Law
In accordance with Law 25 (formerly Bill 64) and the Act respecting the protection of personal information in the private sector, you have the following rights:
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Right to Access: Request a copy of your personal data.
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Right to Rectification: Correct inaccurate or incomplete data.
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Right to Erasure: Request deletion of your data.
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Right to Restriction: Limit how we use your data.
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Right to Portability: Request a transfer of your data to another provider.
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Right to Objection: Opt out of certain data processing activities.
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Right to Withdraw Consent: Withdraw your consent at any time.
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Right to Complain: File a complaint with the Commission d’accès à l’information du Québec.
To exercise these rights, contact us at support@gositeme.com.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
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Enhance your experience on our Site.
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Analyze usage patterns and improve our services.
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Provide personalized content and ads.
You can manage cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Site.
7. International Data Transfers
If you are located outside Canada, your data will be transferred to and processed in Canada. We comply with applicable data protection laws, including GDPR and CCPA, to ensure your data is protected.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately.
9. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing any information.
10. Data Breach Notification
In the event of a data breach, we will notify affected customers within 72 hours of becoming aware of the breach and take immediate steps to mitigate its impact. We will also notify the Commission d’accès à l’information du Québec as required by Law 25.
11. Artificial Intelligence and Data Processing
We may use artificial intelligence and automated processing for:
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Security monitoring and threat detection.
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Service optimization and performance analysis.
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Customer support and communication.
All AI processing is conducted in compliance with Quebec privacy laws and our data protection policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. If changes are significant, we will notify you via email or a notice on our Site.
13. Contact Us
If you have questions about this Privacy Policy or your data, please contact us at:
Email: support@gositeme.com
Phone: 1 (833) GOSITEME
Commission d’accès à l’information du Québec: 1-888-528-7741
GoSiteMe
Copyright © 2025 GoSiteMe.com. All rights reserved.
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